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Privacy Policy

This webpage sets out when and how we use your personal information that you or others provide to us.

WHO WE ARE

We are Training Toolz Limited, a company incorporated in England and Wales with company number 08436438. Our registered address is 11 The Shambles, Wetherby, West Yorkshire, LS22 6NG.
TrainingToolz is owned and operated by Training Toolz Limited

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us by email at support@trainingtoolz.com

HOW DO WE USE YOUR DATA?

When you sign up for a TrainingToolz account:

When you sign up for an account, we will use your personal information to process your application and provide you with your account details. The details we collect from you when you sign up for an account include your name, email address, organisation name and job title.

We need to process your personal information in this way in order to enter into and perform our obligations under our contract with you, in accordance with our User terms and conditions at https://www.trainingtoolz.com/terms_and_conditions.

When you purchase a subscription:

When you purchase a subscription through our website, we will use your personal information to arrange that subscription and provide our ongoing services to you. The details we collect from you will include your organisation name and address.

We need to process your personal information in this way in order to enter into and perform our obligations under our contract with you, in accordance with our User terms and conditions at https://www.trainingtoolz.com/terms_and_conditions.

When you create Training Content through TrainingToolz:

When you create training content through our website, we will use your personal information to identify you as the orginal author of the content and to ensure that content is accessible only to permitted users.

We need to process your personal information in this way in order to enter into and perform our obligations under our contract with you, in accordance with our User terms and conditions at https://www.trainingtoolz.com/terms_and_conditions.

When you add Candidate details to your TrainingToolz account:

When you add details of a candidate to your account either directly or by providing a training link to them, we use these details for the purpose of providing you with the application functionality required in order to perform our obligations under our contract with you. We may further use these details for the purposes of customer or technical support for your organisation or a specific candidate. Ownership of all candidate details remain with your organisation and will not be shared with any third party or used in any way to contact the candidate except for the purposes specified above. We will never use the candidate details belonging to your account to contact a candidate without the express permission of an authorised user of the specific organisation account.

When you are a prospective Candidate for a Training Assignment through TrainingToolz:

When a Training Assignment is created through TrainingToolz, the User can use TrainingToolz to send invitations to prospective Candidates for the assignment. We will store those details as requested by the relevant User, and will use them to contact you, in accordance with their instructions. The details we collect from the User will include your name and email address.

We need to process your personal information in this way to perform our contract with the User. Each User is responsible for the invitations to the Training Module that it creates. When a User provides us with your personal information, they confirm that they have an existing relationship with you, and Users are not permitted to use TrainingToolz to send unsolicited communications.

We will never send you an invitation to participate in a Training Assignment unless a User has instructed us to do so, and every invitation we send will set out the details of the User who has instructed us to contact you. If you receive an invitation from a User you do not know, or who you have not allowed to contact you, please contact us directly at support@trainingtoolz.com.

When you start a Training Module through TrainingToolz:

When you start a Training Module through TrainingToolz, we will use your personal information to provide you with access to that Training Module and to provide those details and your responses to the Training Module to the User who has created the Training Module. The details we collect from you will include the answers you give to the training assignment questions.

We need to process your personal information in this way in order to enter into and perform our obligations under our contract with you, in accordance with our User terms and conditions at https://www.trainingtoolz.com/terms_and_conditions.

When you contact us by phone, email or through social media:

When you contact us, we may also handle your personal information (your name, contact details and the other details you provide to us) in order to provide the customer services you have asked us to. This could be when you ask us to provide more information about TrainingToolz, or explain how to access a Training Assignment.

We rely on your consent to handle your personal information in this way. If you do not provide us with the personal information we request from you for customer services purposes, we may not be able to fully answer your queries.

When you have expressed an interest in TrainingToolz:

This section applies if you have opted in to receive marketing communications from us, or have previously expressed an interest in TrainingToolz and not opted out.

We will handle your personal information (such as your name, email address, postal address, telephone number and sector preferences) to provide you with marketing communications in line with any preferences you have told us about.

When we send you marketing emails because you have opted-in to receive them, we rely on your consent to contact you for marketing purposes.

If you have not opted-in and we send you marketing emails, we do this because of our legitimate interest to promote the success of TrainingToolz.

Every email we send to you for marketing purposes will also contain instructions on how to unsubscribe from receiving them.

You are not under any obligation to provide us with your personal data for marketing purposes.

You can tell us that you do not want your personal information to be processed in this way at any time by contacting us at support@trainingtoolz.com or, where relevant, by following the unsubscribe link shown in every marketing communication you receive from us.

To make our service better:

We will also use your personal information to provide you with a more effective user experience (such as by displaying content we think you will be interested in).

We also share your aggregated, anonymous data with third party analytics and search engine providers that assist us in the improvement and optimisation of our site.

We will also use your personal information for the purposes of making our site more secure, and to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

We process your data for this reason because we have a legitimate interest to provide you with the best experience we can, and to ensure that our site is kept secure.

You can prevent us from using your personal information in this way by using the 'do not track' functionality in your internet browser. If you enable do not track functionality, our site may be less tailored to your needs and preferences.

If our business is sold:

We will transfer your personal information to a third party:

  • if we sell or buy any business or assets, we will provide your personal information to the seller or buyer (but only to the extent we need to, and always in accordance with data protection legislation); or
  • if Training Toolz Limited or the majority of its assets are acquired by somebody else, in which case the personal information held by Training Toolz Limited will be transferred to the buyer.

We process your personal information for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal information in this way, the relevant seller or buyer of our business may not be able to provide services to you.

In some circumstances we may also need to share your personal information if we are under a duty to disclose or share it to comply with a legal obligation.

WHAT ABOUT TECHNICAL INFORMATION AND ANALYTICS?

Information we collect about you: When you visit our site we will automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, screen resolution, operating system and platform; and
  • information about your visit, including the full Uniform Resource Locators, clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.

Information we receive from other sources:

We are also working closely with analytics providers, hosting providers and search information providers from whom we may also receive general aggregated anonymous information about you.

We will combine the information you provide to us with information we collect about you.

COOKIES

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We only use (and store) non-essential cookies on your computer's browser or hard drive if you provide your consent.

Cookie Purpose
ttzacceptcookie Log you have read the coookie notification. None essential.
seen_event_alert Log you have seen an event notification. None essential.
lessonlabs_session Contains user data to maintain a session Essential.
_gauges_unique* To track return visits None essential.
__stripe_• Used for online payment security. Essential.
__intercom Used for customer support messaging. None Essential.
Local storage To store data required to compose your user specific interface Essential.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, which we do not have any control over. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you will not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after 2 years.

WHERE IS MY DATA STORED?

All information that you provide to us is stored in the EEA on our secure servers or those of our third party data storage providers.

Whenever we transfer your personal information outside of the EEA, we ensure it is protected by making sure at least one of the following safeguards is in place:

  • by transferring your personal information to a country that has been deemed to provide an adequate level of protection by the European Commission;
  • by using specific contracts approved by the European Commission which give your personal information the same protection it has
  • where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

To keep this privacy policy as short and easy to understand as possible, we have not set out the specific circumstances when each of these protection measures are used. You can contact us at support@trainingtoolz.com for the details as to how we protect specific transfer of your data.

HOW LONG DO WE RETAIN YOUR DATA FOR

Where you are a User of TrainingTools, we will retain your data during the duration of your account being live, to ensure that we are able to assist you should you have any questions, feedback or issues in connection with your account or if any legal issues arise.

Where you are a Candidate of a Training Assignment, we will retain your data for as long as it is required to service the requirements of the User with relation to our obligations under our contract with the user, in accordance with our User terms and conditions at https://www.trainingtoolz.com/terms_and_conditions.

Where we have processed your data for any other reason (such as where you have contacted us with a question in connection with subscription pricing) we will retain your data for 2 years.

Otherwise, we will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or legal requirements.

To determine the appropriate retention period for the personal information we hold, we consider the amount, nature and sensitivity of the personal information, the risk of harm from unauthorised use or disclosure of your personal information, the reasons

WHAT ARE MY RIGHTS UNDER DATA PROTECTION LAWS?

You have various rights under the data protection laws, which you can exercise by contacting us. The easiest way to do this is by email at support@trainingtoolz.com.

Right to object

You have the right to object to us handling your personal information when:

  • we are handling your personal information based on our legitimate interests (as described in the “How do you use my data” section above). If you ask us to stop handling your personal information in this way, we will stop unless we can show you that we have compelling grounds as to why our use of your personal information should continue; or
  • for marketing purposes. If you ask us to stop handling your personal information on this basis, we will stop.

Right of access

You are entitled receive confirmation as to whether your personal information is being processed by us, as well as various other information relating to our use of your personal information.

You also have the right to access your personal information which we are handling.

Right to rectification

You have the right to require us to rectify any inaccurate personal information we hold about you. You also have the right to have incomplete personal information we hold about you completed, by providing a supplementary statement to us.

Right to restriction

You can restrict our processing of your personal information where:

  • you think we hold inaccurate personal information about you;
  • our handling of your personal information breaks the law, but you do not want us to delete it;
  • we no longer need to process your personal information, but you want us to keep it for legal reasons; or
  • where we are handling your personal information because we have a legitimate interest (as described in the “How We Use Your Data” section above, and are in the process of objecting to this use of your personal information.

Where you exercise your right to restrict us from using your personal information, we will then only process your personal information when you agree, except for storage purposes and to handle legal claims.

Right to data portability

You have the right to receive your personal information in a structured, standard machine readable format and to send this to another organisation controlling your personal information.

This right only applies to your personal information we are handling because you consented to us using it or because there is a contract in place between us.

Right to erasure

You have the right to require us to erase your personal information which we are handling in the following circumstances:

  • where we no longer need to use your personal information for the reasons we told you we collected it for;
  • where we needed your consent to use your personal information, you have withdrawn your consent and there is no other lawful way we can continue to use your personal information;
  • when you object to our use of your personal information and we have no compelling reason to carry on handling it;
  • if our handling of your personal information has broken the law; and
  • when we must erase your personal information to comply with a law we are subject to.

Right to complain

You have the right to lodge a complaint with the Information Commissioner's Office, the supervisory authority for data protection issues in England and Wales.

WHAT ABOUT WEB SITES WE LINK TO?

Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates.

Our site connects you to different websites. If you follow a link to any of these websites or use our services, please note that you have left our site and these websites have their own privacy policies.

We do not accept any responsibility or liability for these policies or websites. Please check their policies before you submit any personal information to these websites.

WHEN WILL YOU CHANGE YOUR PRIVACY POLICY?

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail or post.

Please check back frequently to see any updates or changes to our privacy policy.

WHAT ABOUT WEB SITES WE LINK TO?

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to support@trainingtoolz.com.

This privacy policy was last updated on 17th October 2023